A Research-Driven Approach to Public Transport Adoption

Project type
Branding, Identity & Strategy 
Client
Hardhat, in collaboration with VicRoads
My role
Design Researcher and Lead Designer
Design researcher and co-lead, working collaboratively with another designer to conduct research, define insights, and develop the final campaign concept.
Mobility and Social Connection

Wanderer was a research-led campaign proposal I created during my Honours year in collaboration with a studio partnered with VicRoads. Our brief was to uncover a real-world problem using transport data and develop a human-centred response. My team noticed a hidden tension in the literature: older adults were finding it increasingly difficult — emotionally and practically — to stop driving, often at the expense of their health and safety. This led us to ask: how might we empower older Australians to embrace public transport, not just as a last resort, but as a lifestyle choice?

We discovered that ageing looks very different today. The 50–60's crowd is digitally savvy, socially active, and values connection. Our campaign, Wanderer, positioned public transport as a pathway to freedom rather than a loss of independence — encouraging older Australians to see it as a way to stay connected with their communities, not just get from A to B.

Blue Neota pull-up banner with the message 'Powerful, Flexible'
Green Neota pull-up banner with the message 'Maximise Value'
Outdoor banner mockup featuring an illustration of a woman floating on the Neota logo like a lifesaver, with the headline 'Automation that keeps you afloat'
Mockup of 'The Gap' section from chapter 1 of the des(i)gna book
Introductory page of chapter 2 titled '21st Century' in the des(i)gna book mockup
Mockup of chapter 2 'Sexed Realities' in the des(i)gna book with the front of the inserted art card visible
Mockup of des(i)gna book chapter 2 'Sexed Realities' showing the insert art card flipped to reveal its back
Mockup of chapter 3 titled 'A Feminist in Design' from the des(i)gna book
Mockup of spread two from chapter 3 of the des(i)gna book
Mockup of spread six from chapter 3 of the des(i)gna book
Mockup of spread seven from chapter 3 of the des(i)gna book

Website

I led the design of our new marketing website — from structuring the content and designing page flows, to building out a flexible design system and defining the look and feel. Along the way, I created the illustrations, product animations, imagery, and microinteractions that bring the brand to life online. It was a true team effort, but I had the opportunity to shape almost every visual and interactive detail you see.

Messaging Guidelines

With a clear understanding of our audiences, I worked to define a mission and vision that felt authentic and aligned across the business. I facilitated alignment sessions, iterated with leadership, and helped land language that gave the brand—and team—a shared sense of direction.

With those foundations in place, I led the creation of a digital messaging guide to bring it all together. I wrote the personas and contributed to tone, values, and positioning, collaborating closely with teammates to make the guide practical, cohesive, and usable across teams.

Mockup of an open Neota brandbook showing the introduction page with the phrase ‘More than just a technology company'
Mockup of an open Neota brandbook displaying the company values page
Mockup of an open Neota brandbook displaying the voice versus tone page
Triple Venn diagram illustrating the intersection of processes, logic, and documents forming Neota, over a layered dot pattern background

It was one of those projects that stuck with me — not just for the outcome, but for the lesson that good design isn’t about convincing people to change, but about meeting them where they are and offering something that feels right for them.

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